Associate Director - Interaction Analytics Date Jul 25 2025 Location Mumbai IN Requisition ID 16680 Description About FirstsourceFirstsource Solutions Limited an RP-Sanjiv Goenka Group company NSE FSL BSE 532809 Reuters FISO BO Bloomberg FSOL IN is a specialized global business process services partner providing transformational solutions and services spanning the customer lifecycle across Healthcare Banking and Financial Services Communications Media and Technology Retail and other diverse industries With an established presence in the US the UK India Mexico Australia South Africa and the Philippines we make it happen for our clients solving their biggest challenges with hyper-focused domain-centered teams and cutting-edge tech data and analytics Our real-world practitioners work collaboratively to deliver future-focused outcomes Analytics and Data Science DeliveryLeadRoles ResponsibilitiesWe are seeking a Delivery Leader for Analytics and Data Science who can manage programs from conceptualization to execution across various domains including Machine Learning Natural Language Processing NLP Forecasting Experimental Design Root Cause Analysis RCA and Data Visualization Below are some of the core responsibilities associated with the role Delivery End-to-end delivery of Data Science Projects POCs and other form of engagementsImplement and enforce best practices in model development data processing and deploymentEnsure productive resource allocation effective budget management and adherence to project timelinesLead discussions with leadership to align business objectives project plans and address challenges proactively Provide both functional and technical leadership to guide and mentor the team effectively Consulting Identifying Analytics opportunities across client and internal operationsAssessment of Data Tech readiness for deploying Analytical solutionsPreparing roadmap in terms of people tools and capabilities that would be required for development Pre-Sales Providing Delivery inputs technical approach pricing and implementation roadmap for client RFPs RFIsBuilding demonstratable capabilities Mandatory Qualifications Skills15 Years of experience in Core Analytics and 5 Years of experience in leading Analytics Programs Expert in Machine Learning Tools Methodologies such as Regression Classification Forecasting etc Expert in delivering projects in Natural Language Processing and allied areasExposure to Deep Learning frameworks such as Keras Tensorflow etc High degree of familiarity with at least one of the Cloud Technologies e g - Azure AWS GCP etc Exposure to at least one of BI Stacks - Power BI TableauHands-on experience across Python SQL for Analytics development Experience in popular deployment methodologies and MLOps principles Experience in conducting statistical tests and designing experiments for causal inference Preferred SkillsFamiliarity with Generative AI solutions leveraging proprietary and Open-Source toolsExperience in developing and deploying Computer Vision solutions Familiarity with Data Engineering tools and methodologies ETL Data Pipelines etc Knowledge of Healthcare Provider Payer BFS Industry will be advantageous