About Bluevine Bluevine is the largest small business banking platform in the U S redefining how entrepreneurs manage their money We create modern financial solutions from checking and lending to payments and beyond designed to help small business owners grow thrive and take control of their financial future Our best-in-class technology advanced security and deep understanding of the small business community give our customers the confidence to focus on what they do best Since 2013 we ve supported more than 750 000 small businesses nationwide Backed by leading investors like Lightspeed Venture Partners Menlo Ventures 83North and Citi Ventures our 500 person global team shares one mission to give small businesses the financial tools they need to succeed We re innovators driven by big ideas collaboration and real impact Here you ll have the freedom to take ownership grow your career and make a difference for small business owners across America Ready to shape what s next ABOUT THE ROLE The Customer Support Operations Trainer will be responsible for designing delivering and continuously improving training programs that enable Customer Support teams in India to deliver high-quality compliant and customer-centric support This role will play a critical part in new hire onboarding and foundational skill development with an initial focus on Business English soft skills and U S banking and regulatory knowledge The trainer will partner closely with Customer Support leadership Quality Assurance and Operations teams to ensure training content aligns with business needs customer experience standards and Bluevine s product and regulatory requirements WHAT YOU LL DO Training Design Content Development Design and develop training content for Instructor-led training ILT Learning Management Systems LMS Team huddles and refresher sessions Create structured onboarding programs for new hires with a strong emphasis on early ramp and readiness Develop and deliver training focused on US Business English and professional communication Customer service soft skills U S banking concepts and regulatory fundamentals Bluevine products tools policies and workflows Maintain and update training materials based on product changes process updates and performance insights Training Delivery Facilitation Facilitate training sessions both in-person and virtually adapting delivery style to audience needs Lead new hire training programs and support ongoing training initiatives as the program matures Ensure training sessions are engaging practical and aligned with real customer scenarios Quality Coaching Continuous Improvement Conduct Quality Assurance QA evaluations to assess customer interactions and identify skill gaps Partner with QA and Support leaders to translate performance insights into targeted training and coaching Provide coaching and feedback to support team members to improve customer experience outcomes Gather feedback from trainees managers and stakeholders to continuously refine training content and delivery Stakeholder Partnership Enablement Collaborate with Customer Support Operations QA and Product teams to ensure training aligns with business priorities Support change management efforts by enabling teams through new processes tools and product releases Contribute to a scalable training framework that supports team growth over time WHAT WE LOOK FOR Minimum of 5 years of experience delivering training in a Customer Support Operations or Contact Center setting Strong facilitation skills with experience leading both in-person and virtual training sessions Excellent written and verbal communication skills in English with the ability to teach Business English concepts Understanding of customer service fundamentals soft skills and quality standards Ability to translate complex processes or regulatory concepts into clear learner-friendly content Strong stakeholder management skills and comfort working cross-functionally Experience supporting or training teams serving U S -based customers Familiarity with U S banking financial services or regulated environments Experience working with LMS platforms and instructional design best practices Background in QA coaching or performance improvement programs Benefits Perks Excellent group health coverage and life insurance Stock options Hybrid work model Meal allowance Transportation assistance terms and conditions apply Generous paid time off plan Holidays Company-sponsored mental health benefits Financial advisory services for both short- and long-term goals Learning and development opportunities to support career growth Community-based volunteering opportunities