An Email Support Executive is a specialized customer service professional who manages communication with clients primarily through written correspondence Unlike voice-based roles this position focuses on providing asynchronous support allowing for detailed troubleshooting and a clear paper trail of interactions Core Responsibilities Inquiry Management Resolving user issues queries and concerns with clear effective and professional writing Issue Resolution Troubleshooting product or service problems by identifying root causes and offering step-by-step solutions Record Keeping Maintaining accurate logs of customer interactions transactions and feedback within a database or CRM Escalation Coordinating with technical or product teams for complex cases that cannot be resolved at the first level Performance Metrics Adhering to strict timelines to meet daily productivity targets such as emails per hour and first-contact resolution rates Age criteria 18to 29 years Job Types Full time Permanent Fresher Pay 16 388 57 - 34 458 55 per month Work Location In person

📌 Email Support Executive (Karnataka)
🏢 Softvolt
📍 Karnataka