ROLES RESPONSIBILITIES Key responsibilities Operations Management Responsible for whole shift operation along with manpower planning Responsible for all warehouse functions of Inward Sorting Picking Outbound and Inventory Need to unload all the vehicles on time and acknowledge on mail for vehicle reporting Need to plan required manpower in line with volume fluctuations 150 plus staff needs to be handled independently with teamwork Responsible for loss control of site Need to analyze ops miss report and productivity Need to ensure positive hygiene of warehouse Timely reply of customer queries Not to compromise on safety of employees and premises Timely escalations to Management on non-compliance Timely acknowledge on mail for any short excess shipments received Plan for Improve productivity of the site Layout wise manpower planning o Regional P L management Ensure zero debits from customer Avoid productivity loss in Ops to sustain margins Ensure P L in line within budget Customer relationship Management Support to customer based on timely Resolving customer queries and sending reports timely Customer escalation handling proactively take actions to reduce complaints along with Warehouse Manager QUALIFICATIONS COMPETENCIES Minimum 2-3 logistics industries experience with at least 4 years in relevant industry Rich Exposure to DC Operations Ability to work under advanced IT environment Tech savvy Graduate Postgraduate from reputed university preferably in Operations and supply chain management