Tutoroot an online institute located in Hyderabad is dedicated to transforming the way students learn We believe in every student s potential to succeed and strive to provide them with the right platform and guidance Our team of highly qualified experts works closely with students to create personalized transformation journeys based on their learning styles We also focus on developing the skills and mindsets necessary for success in the modern world Domain - Ed tech E-Learning Designation - Customer support executives Working days - Rotational shift Timings - 6 00 AM and 11 00 PM 9-hour shift with breaks Website - https tutoroot com Roles Responsibilities Act as the first point of contact for students parents and tutors via chat tools phone and email Handle queries related to class schedules rescheduling technical issues platform navigation and general support Clearly and politely explain company policies to customers especially in cases of denial ensuring they understand and accept the resolution Coordinate with internal teams like academics tech and sales to resolve issues quickly and accurately Follow up on pending or unresolved queries to ensure timely closure and customer satisfaction Identify common issues or feedback trends and suggest improvements to support processes or FAQs Maintain a professional empathetic and solution-oriented tone in all student parent and tutor interactions Manage multiple chats or calls efficiently while maintaining quality and accuracy Demonstrate strong self-management in attendance break adherence shift timings AHT and wrap-up time Accurately document all customer interactions and resolutions in internal tools or CRMs Skills Qualifications 1-3 years of experience in customer support experience in the K-12 EdTech industry is highly preferred Strong verbal and written communication skills in English mandatory Familiar with WhatsApp Business API tools CRM platforms and chat ticketing systems Ability to explain complex policies clearly and respectfully especially in challenging situations Patient empathetic and well-organized with strong problem-solving skills and the ability to multitask in a quick-paced environment Willing to work in rotational shifts including weekends between 6 00 AM and 11 00 PM 9-hour shift with breaks Immediate joiners only

📌 Customer Support Executive (Telangana)
🏢 Athena
📍 Telangana