Job Title Service Coordinator Department Customer Service After-Sales Service Operations Location Pimpri-Chinchwad Pune Reporting To Service Manager Operations Head Company Nihva Technologies Pvt Ltd Main Function of the Job To coordinate and manage all service-related activities including scheduling service visits handling customer complaints ensuring timely resolutions and supporting the service team for smooth operations Key Responsibilities Scope of Work Coordinate with customers to schedule service visits installations and breakdown support Assign service tasks to field technicians or engineers and ensure timely job completion Maintain and update service logs reports and customer records Act as the primary point of contact between customers and the service team Track and follow up on open service requests pending parts or unresolved issues Ensure timely communication and documentation of all service-related updates Handle customer complaints and escalate issues when needed to ensure resolution Coordinate with the spares logistics and purchase team for timely availability of parts Prepare and share service performance reports with management Support warranty and AMC Annual Maintenance Contract service tracking Required Qualifications Diploma Bachelor s Degree in Engineering Mechanical Electrical preferred or any relevant field Proficient in MS Office email handling and service management software Good communication in English Hindi and local language Required Experience 2 to 5 years of experience in service coordination customer support or technical operations Experience in automation industrial equipment or machinery servicing is preferred Key Skills Competencies Strong communication and coordination skills Ability to multitask and prioritize tasks Problem-solving and customer-focused mindset Attention to detail and valuable in documentation reporting Team player with a proactive attitude Job Types Full-time Permanent Pay 250 000 00 - 350 000 00 per year Benefits Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Experience Service Coordinator 2 years Required Automation Industries 2 years Required Work Location In person

📌 Service Coordinator (Maharashtra)
🏢 Recognized
📍 Maharashtra