Key Responsibilities Serve as the first point of contact for internal users seeking technical assistance via calls emails or ticketing tools Diagnose and resolve hardware software network and system issues Install configure and troubleshoot computers printers operating systems and authorized software Support Microsoft Windows Office 365 email configurations VPN and basic networking Manage user accounts permissions and access rights following IT policies Escalate complex issues to Level 2 3 teams and follow up for timely resolution Maintain accurate logs of issues and solutions within the ticketing system Ensure smooth functioning of IT equipment used in office operations laptops desktops routers biometrics etc Assist in onboarding offboarding employees from an IT standpoint Perform routine system maintenance and updates when required Follow IT security and compliance protocols at all times Required Skills Qualifications Bachelor s degree in Computer Science IT or related field preferred 5 years of experience in IT support or helpdesk roles Strong understanding of Windows OS Office 365 basic networking and system troubleshooting Familiarity with ticketing tools e g Jira Freshservice Zendesk Excellent communication interpersonal and problem-solving skills Ability to prioritize tasks and manage time effectively Customer-centric approach with patience and professionalism Preferred Skills Knowledge of Active Directory Azure AD and basic scripting Experience with remote troubleshooting tools Understanding of IT security best practices Job Type Full time Pay 250 000 00 - 500 000 00 per year Work Location In person

📌 It Helpdesk Engineer (Karnataka)
🏢 Magnuscopo
📍 Karnataka