Skill required Global Mobility - Global Mobility Designation Delivery Operations Team Lead Qualifications Any Graduation Years of Experience 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Improve workforce performance and productivity boosts business agility increases revenue and reduces costs o In this role you are required to do analysis and solving of moderately complex problems o May create new solutions leveraging and where needed adapting existing methods and procedures o The person would require understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor o May interact with peers and or management levels at a client and or within Accenture o Guidance would be provided when determining methods and procedures on new assignments o Decisions made by you will often impact the team in which they reside o Individual would manage small teams and or work efforts if in an individual contributor role at a client or within Accenture o Please note that this role may require you to work in rotational shifts Support workforce expansion in different countries and regions Involves understanding overseas work and requires ability to establish operations in new locations o Liaise with the Service Management Team on performance reporting o Escalate complex issues and seek advice when needed o Ensure Business Continuity and Disaster Recovery Plans are updated and tested Work with BCM and Local IT on testing o Assist with Root Cause Analysis and suggest corrective actions o Support Knowledge Transfer and gain in-depth process knowledge as needed o Participate in internal or client initiatives related to processes o Ensure process dashboards and visual displays are reviewed What are we looking for o Oversee all aspects of Visa and Immigration services for smooth operations o Monitor performance and quality using metrics and drive continuous improvement o Identify gaps in processes and propose improvement measures o Conduct regular quality checks to ensure accurate immigration services o Drive process tool metric and training improvements based on feedback and metrics o Take responsibility for all issues and ensure successful resolutions o Stay updated on changes to legislation o Train HR Project staff on immigration rules to enhance role performance o Manage risk and compliance with immigration requirements o Train delivery teams on process changes related to immigration o Identify customer requests issues and follow escalation procedures for proper resolution o Build relationships with key Mobility stakeholders like HR Recruitment and vendors o Assist with ad-hoc advisory tasks or projects as needed o Help transition work to shared service centers on time and within budget Represent the onshore team and manage change during the transition o Raise quality or scope issues impacting delivery and streamline decision-making o Understand existing metrics and improve the measurement system for effectiveness Roles and Responsibilities oIn this role you are required to do analysis and solving of moderately complex problems o May create recent solutions leveraging and where needed adapting existing methods and procedures o The person would require understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor o May interact with peers and or management levels at a client and or within Accenture o Guidance would be provided when determining methods and procedures on new assignments o Decisions made by you will often impact the team in which they reside o Individual would manage small teams and or work efforts if in an individual contributor role at a client or within Accenture o Please note that this role may require you to work in rotational shifts Any Graduation

📌 Delivery Operations Team Lead (Maharashtra)
🏢 Accenture
📍 Maharashtra