About NCR Atleos NCR Atleos headquartered in Atlanta is a leader in expanding financial access Our dedicated 20 000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe Key Areas of ResponsibilityMonitoring tickets and following defined standard work practices including adherence to escalation parameters End to end ownership of customer issues and escalations Quick decision-making in operational issues like technical downtime or cash-outs Implementing strategies and delivering complex projects that require data analysis and vendor management including Products and Services across the Banking Industry Maintaining effective communication with CSM organization driving escalations through closure Adopt a data-driven approach for decision-making to improve operational efficiency deliver measurable results and enhance customer experience Following standard work practices and adapting to operational changes as needed Working directly with customers and internal team members in a professional manner Basic QualificationsUnderstanding of ATM lifecycle management including installation maintenance and troubleshooting Familiarity with cash forecasting tools reconciliation processes and ATM monitoring systems Ability to work in a quick-paced environment multi-task time management and organizational skills Excellent communication skillset to interface directly with external customers and internal NCR Atleos parties 6 years of experience in a related work environment Prior experience with ATM incident management cash management preferred Technical knowledge of ATM functionality and Networking Ability to provide positive customer service through written and verbal communication Basic Personal Computer PC skills including Microsoft Office Windows Operating Systems XP Windows7 and basic networking applications file transfer remote commands etc Basic telephone and customer service skills in a Service Desk Help Desk environment call or ticket management systems and processes Willing to adopt new processes technologies practices and continuous training Ability to work as part of a team or independently Willing to work non-standard business hours as required by customers Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement NCR Atleos is an equal-opportunity employer It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law Statement to Third Party Agencies To ALL recruitment agencies NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes

📌 Service Operations Team Manager - Managed Services (Maharashtra)
🏢 NCR Atleos
📍 Maharashtra