DESCRIPTION The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international setting This is a high visibility position with big scope of creativity and self-development The individual should possess excellent written and verbal communication skills as the candidate will work very closely with a diverse team Ability to create and manage work plans timelines and accommodate multiple priorities will be critical for success Responsibilities Follows SOP or manager s instructions and ensures tasks are quality compliant Contributes to project improvement ideas if applicable Responsible for giving timely responses to stakeholders on related tasks with guidance i e as per SOP and SLA Proactively raises issues alarms to manager or stakeholders Meets business metrics and goals i e SLA productivity targets and quality benchmarks Maintains records of day-to-day work by updating trackers or workflow tools Meets predetermined and assigned productivity targets and quality standards BASIC QUALIFICATIONS Bachelor s degree Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS Speak write and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner