Job Title Manager - Training Operations Career Function OperationsJob Family Subfamily Operations - Training Capability DevelopmentCareer Stream Career Level Middle ManagementLocation HQC - MumbaiReporting To Head - Training Operations Travel Required 25 50 75 About DHL Blue Dart Express India At Blue Dart we go beyond delivering shipments we deliver trust precision and excellence As India s most reliable express logistics provider we empower commerce by reaching over 56 000 locations across India and connecting to 220 countries through our global DHL network Backed by the strength of DHL Group we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet 12 000 vehicles and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among India s Top 100 Excellent Places to Work and recognized as part of the DHL Group s Top Employer certification across multiple regions Being an Employer of Choice is not just a goal it s a fundamental part of who we are We are committed to creating a workplace where people feel valued empowered and proud to belong If you re looking to join a purpose-led people-first organization that shapes India s supply chain with integrity and care Blue Dart is where you belong Position Overview The Manager - Training Operations will support the Head - Training Operations in designing developing and executing national training programs for Blue Dart s operations staff This role is responsible for content creation program management assessments and innovative learning interventions to build operational capability across hubs branches and last-mile teams and overall Operations Job Purpose To ensure that operational training programs are structured impactful and measurable by focusing on content development program rollout and adoption of modern learning practices such as gamification and digital learning The role drives consistency ensures assessment-led improvement and provides insights on training effectiveness linked to service quality Key Roles Responsibilities Training Strategy Content DevelopmentDevelop engaging training content including digital modules manuals and gamified learning formats Refresh and align training materials with operational process updates and regulatory requirements Benchmark against industry best practices to ensure competitive training design Training Delivery Program ManagementManage the national training calendar logistics and scheduling Support delivery of classroom virtual and blended learning sessions Partner with regional teams to ensure smooth execution Assessment MeasurementDesign and implement post-training assessments and quizzes Track effectiveness of programs against service quality and productivity KPIs Generate dashboards and reports for senior management Innovation EngagementIntroduce digital learning platforms gamification and simulation-based training Drive learner engagement through contests leaderboards and recognition programs Pilot innovative training tools to improve retention and application CollaborationWork closely with regional Ops and HR teams to identify training needs Align regional training interventions with national frameworks Support TOM Target Operating Model implementation by embedding new processes in training Qualifications Experience Education Graduate in any discipline Postgraduate in Training Development Business or Operations preferred Certifications in Instructional Design Training Delivery or Digital Learning tools an advantage Experience 7 - 10 years of experience in training design content development program management and assessments within logistics courier supply chain or related industries Proven record of designing impactful training with measurable business outcomes Skills Capabilities Technical Skills Strong knowledge of logistics operations hub gateway pickup delivery linehaul Proficiency in digital content creation tools and LMS platforms Familiarity with gamification and simulation learning approaches Key Competencies Strong program management and organizational skills Excellent facilitation communication and presentation skills Analytical and data-driven mindset Creative innovative approach to training and capability building Key Performance Indicators KPIs Sr No Key Result Areas Key Performance Indicators KPIs 1 Content Quality of training programs refreshed learner satisfaction scores 2 Program Management adherence to calendar timely rollouts 3 Training Effectiveness Post-training assessment scores application rates 4 Innovation in Learning No of new digital gamified modules piloted 5 Service Quality Impact Reduction in SQ defects linked to trained processes 6 Learner Engagement Participation in gamified and recognition programs Why Join DHL Blue Dart When you join us you re not just taking a job you re becoming part of a purpose-led movement that s reshaping the future of logistics across India and the world At Blue Dart we don t just deliver parcels we deliver excellence innovation and opportunity every day Here s what makes us stand out Great Place to Work Certified a testament to our people-first culture inclusive environment and commitment to your growth and well-being Competitive pay and performance-linked rewards that truly recognize your impact Structured learning global exposure and on-the-job coaching to help you grow faster than ever Best-in-class benefits from comprehensive medical cover including optional parental care to financial wellness and generous time off A culture that celebrates diversity innovation and bold thinking where your voice is heard and your contributions matter Global career paths across the DHL Group opening doors to opportunities in 220 countries and territories The pride of working with India s most awarded logistics brand trusted by millions and driven by purpose This is your chance to do meaningful work build a career without borders and thrive in a company that s not just a logistics leader but a Great Place to Work Come grow with us LI-eBD

📌 Manager - Training (operations) (Maharashtra)
🏢 Dhl
📍 Maharashtra