Position Summary Responsible for product up selling and cross selling to maximize online sales Acquire complete product and process knowledge for effective communication with customers Act as a bridge between customers and internal respective stakeholders Principle Accountabilities Responsible for Handling Enquiries through various channels and provide relevant answers to customers through Live Chat Phone calls e-mail WhatsApp messenger etc regarding products and brand Able to communicate concisely our company policies to the customer Assist clients for on-line orders To co-ordinate between customer merchandiser and designer to get the requirements of the customers and implement the same Responsible for booking and follow-up with factory coordinator until the product gets dispatched Working closely with the Merchandising teams and liaise with logistics to ensure on time products delivery to the customers Responsible for informing merchandising for any E-Com Inventory updating Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Responsible for managing the Leads and converting them into Sales Responsible to update the Lead management Software with all the current Leads Follow-up the dates and closing the same in coordination with the store team and the customers Assist customers with after-sales service issues Responsible for sharing promotions from the CLP platform through WhatsApp Develop cooperative positive working relationships with the retail front line sales personnel Desired Skills And Experience Excellent Customer Service skills Good Interpersonal skills Excellent Communication Skills Personality Grooming skill Job Type Full-time Pay 20 000 00 - 40 000 00 per month Work Location In person

📌 E-commerce Customer Support Executive (Tamil Nadu)
🏢 Kirtilals Kalidas Jewellery Private
📍 Tamil Nadu