Team Management Experience Hotel Management Graduate 10-8 Years of experience managing front office- guest relations concierge reservations CC ops OR Graduate with relevant experience of 10 -12 years Preference will be given to those who have experience in residential ops handing over of unit experience Educational Qualifications Any Graduate Hotel management Key Competencies Positive relationship with the client communication skills team player good in developing personality Job Summary To oversee complaint management helpdesk operations lobby activities and unit handovers Also to ensure seamless customer experiences achieve high CSAT scores and implement process improvements Key Responsibilities Handover and Unit Operations Manage overall handover of units coordinating with Rustomjee CRM and sales teams Ensure zero-tolerance handover process collaborating with internal teams departments Introduce new residents tenants clients addressing queries during onboarding Customer Experience Ensure exceptional customer experience during handover and stay Achieve targeted CSAT scores Complaint Management and Helpdesk Oversee complaint management system and helpdesk operations Recommend policies procedures track CMS Apps and analyze reports Prepare dashboards and reports Ensure recommended TAT for all complaints Conduct regular meetings with residents tenants clients to understand expectations Proactively resolve issues with stakeholders Communicate important notices issues on behalf of PMS team developer Coordinate common events community living promotions with Clubhouse Manager Executive Training and Development Plan Implement training programs for department staff