The CRM Executive will be responsible for managing customer relationships ensuring effective use of CRM tools and supporting customer engagement strategies to maximize retention satisfaction and revenue growth This role involves maintaining accurate customer data analyzing customer behavior and implementing targeted campaigns to improve loyalty and business outcomes Key Responsibilities CRM Management Maintain and update the CRM database with accurate customer information Ensure data integrity quality and compliance with organizational standards Regularly generate and circulate CRM reports to relevant departments Customer Engagement Support the development and execution of customer communication strategies Manage targeted email SMS WhatsApp campaigns and follow up on customer interactions Monitor customer feedback queries and complaints through CRM and ensure timely resolution Analysis Reporting Track customer activity trends and buying patterns for actionable insights Prepare reports on customer segmentation retention rates and campaign performance Share insights with sales and marketing teams to improve lead nurturing and conversion Collaboration Coordinate with sales marketing and service teams to improve customer experience Support loyalty programs promotional campaigns and events Act as the point of contact between internal teams for CRM-related issues Key Skills Competencies Solid knowledge of CRM platforms Excellent communication and interpersonal skills Analytical mindset with the ability to interpret customer data Attention to detail and accuracy in data handling Ability to multitask and work under tight deadlines Problem-solving and customer-centric approach Qualifications Experience Bachelor s degree in any field 0-3 years of experience in CRM management customer support or marketing operations Proficiency in MS Office Excel PowerPoint and data analysis tools Familiarity with digital marketing platforms email marketing SMS campaigns etc is an advantage Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Leave encashment Paid sick time Paid time off Application Question s Are you willing to relocate to Kochi What is your expected salary Work Location In person

📌 Client Relations Executive (Kerala)
🏢 Navalt Green Mobility Private
📍 Kerala