Education Qualification Engineer - B E B Tech MCA Skills Primary - Technology HPN R and S Expert - Level 3 Support 3 - Experienced Primary - Technology Cisco R and S Network Expert - Level 3 Support 3 - Experienced Secondary - Technology Nexus Switch Expert - Level 3 Support 3 - Experienced Secondary - Technology Firepower Firewall Expert - Level 3 Support 3 - Experienced Tertiary - Technology Palo Alto Firewall Expert - Level 3 Support 3 - Experienced Tertiary - Technology Checkpoint Firewall Expert - Level 3 Support 3 - Experienced Certification Technology Expert Level Certification - F5 Certified Solutions Expert CCIE Security CCIE Wireless ZTCA ACCX CCIE Service Provider Delivery Skills 1 Technology Management Responsible for overall network technology management for the business Responsible for planning and execution of new technology roll outs scope expansion and readiness of team from technology standpoint Manage SOPs Knowledge documents KB articles Implement technical methodology improvement from past failures and learnings 2 Restoration and Resolution Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue Refer to required KEDB or Knowledge bases for known issues repetitive issues and resolution steps Implement the resolution steps execute validate and update ticket with steps taken and outcome 3 Triage Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue escalate the ticket to L3 Network SME and support the troubleshooting process if there is a bridge continue on the bridge along with the SME This support includes coordination with 3rd party network vendor technicians 4 Process Compliance Gather information from vendor customer analysis from the troubleshooting investigation resolution steps implemented etc and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer Shift Handover Report Followthrough andexecute the various Escalation Matrix Vendor Internal and Customer defined Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5 Value Proposition Understand the existing environment and propose any prospect of improvement Look at nagging issues in the workplace and come out with Get Around solutions by working with vendors and industry experts Location India - Bengaluru Created On 02-Sep-2025

📌 Digital Network & Security - Sme (ns1) (Karnataka)
🏢 Microland
📍 Karnataka