Education Qualification Any Graduate Engineering Science Skills Primary - Technology Storage Knowledge of binding LUNs creating volumes creating storage groups masking and mapping host to the LUNs Volumes 3 - Experienced Primary - Technology Storage Storage Expansions Consolidation Optimization 3 - Experienced Secondary - Technology Storage Technologies Understanding of Virtualization 3 - Experienced Secondary - Technology Storage Technologies Understanding of Data Deduplication 3 - Experienced Delivery Skills 1 Technology Management Responsible for overall Storage technology management for the business Responsible for planning and execution of current technology roll outs scope expansion and readiness of team from technology standpoint Manage SOPs Knowledge documents KB articles Implement technical methodology improvement from past failures and learnings 2 Restoration and other responsibilities Work on resolution of complex or escalated issues from L2 engineer Preparing RCA for major incidents and problem tickets DB Server changes upgrades performance tuning patching 3 Triage Generally the L3 is the final level of escalation for all Storage related issues However in the event of an un-resolved incident which is taking longer than expected the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs 4 Process Compliance Prepare RFCs and represent RFC in the change advisory board for approval of changes Assign approved changes to L2 group to implement them Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues Gather information from vendor customer analysis from the troubleshooting investigation resolution steps implemented etc and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer Shift Handover Report Followthrough andexecute the various Escalation Matrix Vendor Internal and Customer defined Ensure tickets are closed post user customer communication Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Location India - Bengaluru Created On 20-Aug-2025