Line of Service Internal Firm Services Industry Sector Not Applicable Specialism Operations Management Level Associate Summary At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives In ServiceNow consulting at PwC you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis implementation training and support tailored to ServiceNow software Why PWC At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life Together we grow learn care collaborate and create a future of infinite experiences for each other Learn more At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth To enable this we have zero tolerance for any discrimination and harassment based on the above considerations Summary PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms A career in PwC s Technology and Security Operations within Internal Firm Services will provide chance to develop and support our global technology service delivery both internally and externally ServiceNow is the enterprise platform that enables Service Management at PwC Using the ServiceNow platform our team helps Internal Firm Services transform how they manage services to the business and how the business manages services to our clients If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale then PwC Technology will empower you to do so Summary A career in our Automation Platform and Tooling team will provide you an opportunity to be part of a global IT transformation and drive growth In joining you ll be a part of a team that helps design and create sustainable ServiceNow ITOM solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritization architecture and the software development lifecycle As a member of Automation Platform and Tooling team you ll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution PwC Professional skills and responsibilities for this management level include but are not limited to Responsibilities Has proven skills on technical implementations and strong development background and strong technical consulting skills on ServiceNow platform and ITOM Event management Solid understanding of the ServiceNow Event Management Orchestration Service Mapping and Discovery modules Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages etc Minimum 2-3 years experience with ServiceNow required Minimum 2-3 years experience Event Management required 1-2 years experience in Discovery and service mapping modules preferred Experience with integrating 3rd party monitoring tools with ServiceNow ITOM Health Predictive AIOps Platform Hands on experience in Manager of Manager MOM implementations customization tailoring integrations and systems upgrades Strong work experience with JSON JavaScript Powershell and Unix Linux scripting preferred Understanding of SNMP traps and MIBs OIDs Intermediate understanding of networking functionality advanced troubleshooting including the ability to gather and analyze raw event data Use feedback and reflection to develop self awareness personal strengths and address development areas Delegate to others to provide stretch opportunities and coach to help deliver results Develop new ideas and propose innovative solutions to problems Use a broad range of tools and techniques to extract insights from current trends in business area Review your work and that of others for quality accuracy and relevance Share relevant thought leadership Use straightforward communication in a structured way when influencing others Able to read situations and modify behavior to build quality diverse relationships Uphold the firm s code of ethics and business conduct Mandatory skill sets Experience with ServiceNow platform Experience in ITOM Event Management Preferred skill sets Orchestration Service Mapping and Discovery modules Years of experience required 3 to 7 years Education qualification Bachelors Education if blank degree and or field of study not specified Degrees Field of Study required Bachelor of Engineering Degrees Field of Study preferred Certifications if blank certifications not specified Required Skills ServiceNow Service Catalog Optional Skills Accepting Feedback Active Listening Agile Methodology Application Security Communication Configuration Management CM Cybersecurity Emotional Regulation Empathy Enterprise Architecture Human Resources HR Consulting Inclusion Intellectual Curiosity IT Change Management Optimism Risk Compliance ServiceNow Customer Service Management CSM ServiceNow Ticketing Tool Teamwork Well Being Desired Languages If blank desired languages not specified Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No Job Posting End Date

📌 In-associate Itom -event Management In It Services Co Ifs Pan India (Bengaluru)
🏢 PwC
📍 Bengaluru