Role Summary The Coordinator will play a vital role in ensuring the smooth operation of our online tutoring platform The successful candidate will be responsible for coordinating tutoring sessions managing tutor and student relationships and providing exceptional customer support KRA Task Activities Coordinate tutoring sessions between students and tutors Manage tutor and student relationships addressing concerns and resolving issues Provide exceptional customer support via phone email and chat Maintain accurate records of tutoring sessions student progress and tutor performance Assist in the development and implementation of new processes and procedures Collaborate with the marketing team to promote the platform and attract new students Identify and report technical issues to the development team Develop and maintain knowledge of the platform s features and functionality KPI Performance Metrics Tutor and student satisfaction ratings measured through surveys and feedback forms Number of tutoring sessions coordinated per month Customer support response time and resolution rate Accuracy and completeness of records and reports Contribution to the growth and development of the platform Required Skills Excellent communication and interpersonal skills Strong organizational and time management skills Ability to work independently and as part of a team Proficiency in Microsoft Office and Google Suite Familiarity with online learning platforms and technologies Strong problem-solving and analytical skills Experience working in an educational or online learning environment Knowledge of customer relationship management CRM software Familiarity with project management tools and methodologies Attitude Required for This Position Positive and professional attitude Robust work ethic and willingness to learn Flexibility and adaptability in a fast-paced environment Empathy and understanding when working with students and tutors Proactive and solution-focused approach to problem-solving Commitment to providing exceptional customer support and service Job Type Full-time Pay 180 000 00 - 240 000 00 per year Application Question s Knowledge of CRM software Work Location Remote

📌 Coordinator (edtech/e-learning Preferred / Us & Uk Shift) (India)
🏢 Vedita Ventures
📍 India