Project Role Client Service Delivery Lead Project Role Description Responsible for seamlessly delivering services to the client Assigns all work assignments commits team s to work manages their work quality manages the teams financials and mix to targets and drives the teams overall people management Monitors and controls service delivery metrics Must have skills Salesforce Technical Architecture Salesforce Service Cloud Salesforce Omnistudio Platform Salesforce Lightning Web Components Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary As a Client Service Delivery Lead you will be responsible for ensuring the seamless delivery of services to clients Your typical day will involve overseeing work assignments managing team performance and ensuring that service delivery metrics are met You will engage with various stakeholders to maintain high-quality standards and drive team effectiveness while also focusing on financial management and people development within the team Your role will require you to monitor progress and make necessary adjustments to ensure that client expectations are consistently exceeded Roles Responsibilities - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Facilitate training and development opportunities for team members to enhance their skills - Implement best practices in service delivery to improve efficiency and client satisfaction Professional Technical Skills - Must To Have Skills Proficiency in Salesforce Technical Architecture Salesforce Service Cloud Salesforce Omnistudio Platform Salesforce Lightning Web Components - Solid understanding of system integration and data migration processes - Experience with Salesforce platform customization and configuration - Ability to design and implement scalable solutions on the Salesforce platform - Familiarity with Agile methodologies and project management principles Additional Information - The candidate should have minimum 7 5 years of experience in Salesforce Technical Architecture - This position is based at our Ahmedabad office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Client Service Delivery Lead (Ahmedabad)
🏢 Accenture
📍 Ahmedabad