Guest Services Greet visitors and guests professionally answer inquiries and direct them to the appropriate departments or individuals Reception Management Maintain a clean tidy and presentable reception area ensuring all necessary materials and stationery are available Communication Handle and screen incoming phone calls forward calls and take messages Reservations Check-in Check-out Manage reservations process guest check-ins and check-outs and assist with any changes to bookings Administrative Tasks Assist with administrative duties such as data entry filing managing incoming and outgoing mail and maintaining visitor logs Payment Processing Handle payments and present bills to customers during check-out Record Keeping Maintain accurate records of guest information bookings and hotel occupancy or office activity Coordination Liaise with internal departments to ensure guest requests and operational needs are met efficiently Essential Skills Competencies Customer Service Ability to provide a high level of customer service and handle challenging situations with professionalism Communication Solid verbal and written communication skills for interacting with guests and staff Organization Excellent organizational skills to manage multiple tasks and maintain a structured front desk Technical Proficiency Familiarity with office management software and hotel property management systems PMS is often required Multitasking Time Management Ability to handle various tasks simultaneously and manage time effectively to ensure smooth operations Attention to Detail A keen eye for detail to ensure accuracy in record-keeping and administrative tasks Job Type Full-time Pay 10 000 00 - 15 000 00 per month Ability to commute relocate Edappally Ernakulam Kerala 682024 Reliably commute or planning to relocate before starting work Preferred Education Higher Secondary 12th Pass Preferred Experience total work 1 year Preferred Language English Required Work Location In person

📌 Front Office Executive (Kerala)
🏢 Hotel Seven Lights, Edapally, Kochi
📍 Kerala