Looking for Male candidate Lead supervise and mentor a team of 25 call center executives Manage recruitment training scheduling and staff performance appraisals Ensure skilled empathetic and confidential patient communication Monitor call quality patient satisfaction and handle escalations Oversee inbound outbound follow-up and lead conversion calls Implement and enforce Standard Operating Procedures SOPs Track KPIs such as response time appointment conversion and resolution rate Supervise accurate and timely patient appointment scheduling Coordinate with doctors embryologists and nursing teams to optimize schedules Organize ongoing training on fertility awareness and patient handling Manage CRM telephony and patient management systems Generate daily weekly and monthly staff productivity and service reports Maintain confidentiality and compliance with healthcare standards Conduct audits and quality checks for process adherence Collaborate with clinical finance and operations teams for patient journey Support marketing and patient engagement campaigns through calls Identify gaps and implement continuous improvement strategies Drive team productivity while maintaining empathy and service quality Handle high call volumes workload peaks and crisis situations effectively Ensure 24 7 coverage through proper shift planning and workforce management Job Types Full-time Permanent Pay 35 000 00 - 40 000 00 per month Education Bachelor s Preferred Experience Technical support 1 year Preferred tele sales 1 year Preferred total work 1 year Preferred Language Hindi Preferred Work Location In person

📌 Call Center - Manager (Tamil Nadu)
🏢 ARC International Fertility & Research Centre
📍 Tamil Nadu