Position: CRM Trainer
Location: Bangalore / Chennai
Industry: Real Estate
Experience: 8-13 Years

Role Overview

Casagrand is looking for a CRM Trainer to drive training initiatives for CRM teams handling customer service, grievance management, collections, payment follow-ups, and customer relationship processes. The candidate should have strong experience in customer-facing operations and process training.

Key Responsibilities

- Deliver training programs for CRM, customer service, grievance handling, and collections teams.
- Conduct onboarding and process training for new hires.
- Develop training content, SOPs, and process manuals.
- Assess training needs and evaluate training effectiveness.
- Coach teams on customer handling, communication, and service excellence.
- Ensure adherence to CRM processes and quality standards.




- Partner with stakeholders to improve team performance and customer satisfaction.

Requirements

- 8-13 years of experience in CRM, Customer Service, Collections, or Process Training.
- Experience training customer-facing teams.
- Strong knowledge of grievance handling, collections, payment follow-ups, and customer lifecycle management. (preferred)
- Excellent communication, presentation, and facilitation skills.
- Experience in Real Estate, Banking, NBFC, Telecom, or related industries preferred.

Advantages

- PF, Gratuity,
- Medical Insurance.
- Career growth opportunities within Casagrand.

📌 Crm Trainer (Chennai)
🏢 Casagrand
📍 Chennai