Role & responsibilities

- Mandatory Skills:
- Documentation
- ITSM
- Itsm tool

- Mandatory Skills Description:Technical writing
Service Now
ITSM process review/development
ITSM OpEx SharePoint administration
ITSM training and web usage/analytics
Development and production of Optum ITSM training LearnSource courseware related to ITSM
OpEx processes, e.g., Incident Management, SLO specific.
Lead ITSM transition of Optum learning systems from LearnSource, LinkedIn and finally into LMS
- Nice-to-Have Skills Description:Self-starter with the ability to appropriately assess the need for independent decision-making
versus leadership escalation
Ability to react to product adjustments and expectations promptly and efficiently, Strong technical skills and ability to pick up new technologies quickly is beneficial, Excellent communication, interpersonal, and organizational skills.
Experience with Passion for customers and a demonstrated focus on customer experience
Energy, motivation, and commitment to drive to results in a challenging, fast-paced setting
Demonstrated ability to meet commitments, build consensus, negotiate resolutions, and garner.respect from other teams

Preferred candidate profile

📌 Technical Writer (Hyderabad)
🏢 Luxoft
📍 Hyderabad