Job Title: Senior Executive - Customer Success (BGV Services)

Experience: 3-5 Years

Location: Chennai, India

Job Type: Full time

Key Responsibilities:

- Client Relationship Management: Act as the primary point of contact for clients, addressing queries and ensuring satisfaction.
- Onboarding Implementation: Support current clients onboarding, explaining processes, timelines, and requirements clearly.
- Service Delivery Oversight: Monitor end-to-end BGV processes to ensure accuracy, quality, and timely delivery.
- Issue Resolution: Handle client escalations promptly, working with internal teams for effective resolution.
- Performance Reporting: Share periodic updates, reports, and insights with clients to maintain transparency.
- Cross-sell Upsell Support: Collaborate with business development teams to identify opportunities for service expansion.
- Relationship Building:



Conduct regular review meetings with clients to build long-term partnerships.

Requirements
- 3-5 years of experience in Customer Success / Client Servicing roles within BGV or HR services.
- Strong communication, relationship management, and problem-solving skills.
- Proficiency in MS Office and basic CRM tools.
- Ability to manage multiple clients and deadlines efficiently.
- Customer-oriented mindset with a focus on service excellence.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Executive Customer Success (BGV Services) (Chennai)
🏢 Verifitech
📍 Chennai