Job Summary

This position supports customer experience in ocean logistics, focusing on post-booking supply chain activities. Candidates are expected to handle customers post booking, including execution, coordination, and query management. The role primarily involves managing customer interactions through email and chat, with limited voice support. It includes handling case management, resolving queries, and ensuring smooth shipment execution through internal coordination. A background in supply chain or logistics, especially ocean or landside freight, is preferred. Knowledge of shipment documentation is important, while exposure to PO or vendor management is an added advantage. The role requires strong communication skills and the ability to work in a process-driven, afternoon shift environment.

Responsibilities

- Managing customer queries and cases via email and chat platforms
- Handling post-booking activities including execution, coordination, and query resolution




- Acting as a single point of contact for customers in the Africa region
- Ensuring smooth shipment flow through coordination with internal teams
- Supporting customers with shipment updates and documentation-related queries
- Maintaining SLA adherence and timely communication
- Handling exceptions, follow-ups, and issue resolution within defined processes
- Contributing to customer satisfaction and service quality through effective case management.

Qualifications

- Graduate of any bachelors degree.
- Fluent in English with positive communication skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Process Expert (Chennai)
🏢 APM Terminals
📍 Chennai