- Role with 15 - 25 years of Exp in BFSI Industry with relevant experience in Operations/Delivery/Consulting Should be having the TL Exp, should be management 100 + team members
- Subject Matter Expert with extensive industry knowledge on Cards DomainTo manage the client expectations, by proactively engaging in calls/discussions to understand the process requirement, planning out the work allocation plan, ensure timely completion and submission of tasks
- Ideally should have managed cards Disputes operations in a bank or BPO for 15 -25 years thus have a solid understanding of Disputes rules of schemes ( e g MasterCard , VISA etc ) along with experience in Acquirer (Merchant) On-boarding and Servicing activities
- Delivers Thought LeadershipStrong people, Process,



Client Stakeholders management skills
- Should be able to work independently and drive the team to achieve desired result
- Excellent Communication and Presentation skillsAbility to Re-define processes and proactively know / understand manage stakeholder sexpectation Leads / Manages work streams / sub-areas of engagement Leads
- Responsible for stakeholder management within work streams / sub-areas of engagement Responsible for overall engagement and management of the projects

Contact Person Anupriya Yugesh

Email [email protected]

📌 Card Dispute Management - AGM (Indore)
🏢 Golden Opportunities
📍 Indore