Required Skill Competencies Prior experience in managing implementing of any Government Helpline ICCC Control and command centre solutions Call centre projects from consulting Minimum 4 years of experience as Business analyst Minimum ONE Project experience of working with State Central Government PSU Proficiency in drafting technical documentation FRS SRS DPR Valuable communication skills and ability to interact with stakeholders Experience in Govt consulting firms preferably Big 4 consulting firms Candidates with native or working knowledge of Gujarat Responsibilities Requirement Gathering Analysis Engage with government departments and stakeholders to understand business needs and objectives Conduct workshops interviews and surveys to gather functional and non-functional requirements Translate business needs into actionable technical specifications and user stories Process Mapping Reengineering Analyze existing grievance redressal workflows and identify areas for improvement Design optimized processes that enhance efficiency transparency and citizen satisfaction Document AS-IS and TO-BE processes Solution Design Implementation Support Support testing validation integration and deployment phases by providing business context and feedback Stakeholder Management Assist in Bid process management Data Analysis Reporting Monitor system usage citizen feedback and performance metrics Generate insights and reports to support decision-making and policy formulation Recommend data-driven enhancements to improve service delivery Documentation Training Prepare comprehensive documentation including BRDs SRS user manuals and training materials Conduct training sessions for government staff and helpline operators to ensure smooth adoption Propose innovative features and enhancements to keep the system relevant and impactful Education Qualification E B Tech MCA MBA from a recognized University full time regular course preferred Location Ahmedabad Gujarat

📌 Grant Thornton/business Analyst/ Ahmedabad
🏢 Acura solutions
📍 Ahmedabad