Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone Recent Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us We are seeking an experienced and proactive Lead SOC Analyst to join our Security Operations Center team The ideal candidate will bring deep expertise in SIEM and EDR technologies strong incident analysis capabilities and hands-on experience in automating incident response using SOAR platforms particularly Palo Alto Cortex XSOAR This role involves leading investigations refining detection and response processes and mentoring junior analysts Key Responsibilities Lead and manage security incident investigations ensuring timely containment eradication and recovery Administer and fine-tune SIEM e g Splunk QRadar Sentinel and EDR platforms e g CrowdStrike SentinelOne Carbon Black Analyze and triage alerts from multiple sources correlating events to detect threats and breaches Design develop and maintain automated playbooks using Cortex XSOAR Demisto to streamline response workflows Create and update runbooks documentation and reporting metrics for incident response activities Provide technical guidance and mentorship to SOC analysts Conduct regular threat hunting to proactively identify potential compromises Recommend improvements in security posture based on incident patterns and root cause analysis Qualifications5-7 years of hands-on experience in a Security Operations Center environment 1-2 years of experience in Cortex XSOAR or equivalent playbook development and SOAR automation Strong knowledge of SIEM and EDR platforms their configuration log ingestion tuning and administration Proficiency in analyzing Windows Linux Mac Cloud logs network traffic and endpoint telemetry Solid understanding of attack vectors malware behavior threat actors and MITRE ATT CK framework Experience with scripting languages e g Python Bash for automation and enrichment tasks Preferred Qualifications Certifications such as GCIA GCIH CEH CISSP CySA or equivalent Experience with threat hunting tools and methodologies Knowledge of cloud-native security monitoring AWS Azure GCP Soft Skills Excellent communication and documentation skills Strong analytical thinking and problem-solving abilities Ability to prioritize tasks under pressure and handle escalations effectively Leadership and mentoring capability in a fast-paced SOC environment Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business

📌 Lead - Soc Analyst (Tamil Nadu)
🏢 FreshWorks
📍 Tamil Nadu