Job Title Customer Support Location Mumbai Matunga West Work Days Monday-Saturday 10 00 AM to 7 00 PM Saturday 10 00 AM to 4 00 PM Experience Required 2 years Salary Based on previous compensation and performance in the interview Role Overview We are a boutique overseas education consultancy based in Mumbai specializing in personalized counselling for students aspiring to pursue higher education in the UK Ireland Australia the US and Germany Our services include admission and application guidance student visas accommodation assistance and end-to-end support for families We are seeking a Senior Officer - Student Success to manage and maintain client student relationships and ensure exceptional customer service and support throughout their journey The ideal candidate will have excellent communication skills strong attention to detail and a passion for helping students achieve their educational goals Key Responsibilities Serve as the primary point of contact for students responding promptly to inquiries and guiding them throughout their journey Build and maintain strong relationships with students ensuring high levels of customer service and satisfaction Collaborate with team members to deliver outstanding support and maintain client satisfaction Coordinate with partners associates and university representatives to ensure students receive all necessary documentation and information Maintain accurate records of client interactions and activities using the CRM system Stay updated on industry trends and regulatory changes that may affect clients Qualifications Skills Bachelor s degree in business marketing commerce or a related field Minimum 2 years of full-time work experience preferably in customer service voice or sales roles Excellent verbal communication skills in English and Hindi knowledge of additional local languages is a plus Ability to work independently manage multiple priorities and meet deadlines Confident proactive empathetic and persuasive Strong passion for the education sector and a genuine interest in helping students Job Type Full time Pay 30 000 00 - 40 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support (Maharashtra)
🏢 Assignedge Network
📍 Maharashtra