Job Title Customer Care Executive Department CRM Location Zirakpur Punjab Reporting To CRM Head Job Type Full-Time Job Summary The Customer Care Executive will act as the primary point of contact for clients and prospective buyers ensuring a seamless customer experience from inquiry to post-sale support The role involves addressing client queries resolving complaints and providing accurate information about real estate projects payments documentation and possession timelines Key Responsibilities Handle incoming calls emails and walk-in inquiries related to real estate projects Provide accurate information about available properties pricing project status and amenities Coordinate with sales legal finance and CRM teams to ensure smooth customer communication Resolve customer concerns or complaints promptly and professionally Maintain up-to-date records of client interactions and transactions using CRM software Follow up with clients for documentation payments and other required actions Assist in organizing site visits and provide support during client meetings Ensure customer satisfaction through after-sales support and follow-ups Prepare regular reports on customer service metrics and share insights with the management team Assist in customer feedback collection and contribute to service improvement initiatives Required Qualifications and Skills Graduation in any stream 2-4 years of experience in customer service preferably in the real estate industry Excellent communication and interpersonal skills Strong problem-solving abilities and a customer-first mindset Familiarity with real estate processes documentation and timelines Proficiency in MS Office and CRM tools Ability to multitask and work under pressure Preferred Qualities Candidates with Real Estate background will be preferred Fluency in English and regional local languages A proactive approach to client engagement Experience handling high-net-worth clients is a plus Job Type Full time Pay 25 000 00 - 35 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Care Executive (Zirakpur)
🏢 Green Lotus Utsav
📍 Zirakpur