About Avaya Avaya is an enterprise software leader that helps the world s largest organizations and government agencies forge unbreakable connections The Avaya Infinity TM platform unifies fragmented customer experiences connecting the channels insights technologies and workflows that together create enduring customer and employee relationships We believe success is built through solid connections - with each other with our work and with our mission At Avaya you ll find a community that values your contributions and supports your growth every step of the way Learn more at https www avaya com Job Information Job Code 00255945 Job Family Services Job Function Services Engineering About the Job We are seeking an experienced Avaya Technical Lead to take ownership of design deployment integration and support of Avaya-based contact center and telephony solutions The ideal candidate will lead technical teams ensure smooth operations of Avaya systems and serve as the technical point of contact for projects enhancements and escalations This is an individual contributor role working with the power of influence across the internal and external stakeholder group About the Responsibilities Solution Ownership Design Technical Design ownership of the architecture Architect and optimize Avaya contact center solutions including Avaya Oceana AEP IVR CMS and integrations with third-party custom applications and platforms e g Verint WFO etc Lead the design of predictive progressive and agentless campaigns based on business use cases collections customer survey callbacks etc Change Governance for the overall solution Project Coordination Provide technical leadership in projects involving Avaya UC CC technologies Collaborate with cross-functional teams e g network infrastructure application to support the solution Review technical documentation including HLDs LLDs and solution design specs and ensure the solution adheres to the contract and agreed support SLAs Operational Support Act as the technical escalation point for Avaya-related incidents outages and problems Be a SPOC and host troubleshooting calls during system outages and ensure the systems are restored within the SLAs Monitor system performance and proactively identify areas of improvement and establish processes around monitoring Ensure system availability and high uptime through regular maintenance and failover testing Participate in business continuity and disaster recovery planning and execution Laise with release management on upcoming rollout to plan support readiness Security Compliance Ensure the solution meets organizational and regulatory security standards Coordinate with security Infra and network team to perform audits hardening patching and vulnerability remediation Vendor Stakeholder Management Coordinate with Avaya support third-party vendors and internal teams for issue resolution Provide technical insights and progress updates to leadership and stakeholders About You Key Skills Experience Minimum 10 years experience in voice and contact center technologies Strong expertise in Avaya Aura platform Communication Manager Session Manager System Manager AES SBCs and G450 G430 gateways Hands-on experience with Avaya Oceana AEP Experience Portal and IVR call flow design Knowledge of call routing vectoring VDNs call treatments hunt groups and CMS reporting Familiarity with Workforce Optimization tools e g Verint NICE and SIP trunking Scripting experience with VBScript JavaScript or XML for IVR integrations preferred Understanding of ITIL processes service delivery and change management practices Qualifications Bachelor s degree in Computer Science Telecommunications or related field Avaya certifications such as ACIS ACSS are highly desirable Project management or team lead experience is an advantage Soft Skills Ability to communicate and present to an executive audience Strong problem-solving and analytical thinking Excellent communication and stakeholder management Ability to work under pressure and manage multiple priorities Proactive self-driven and able to mentor junior engineers Experience 10 Years of ExperienceEducation Bachelor degree or equivalent experience Master Degree is preferredFooter Avaya is an Equal Opportunity employer and a U S Federal Contractor Our commitment to equality is a core value of Avaya All qualified applicants and employees receive equal treatment without consideration for race religion sex age sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic In general positions at Avaya require the ability to communicate and use office technology effectively Physical requirements may vary by assigned work location This job brief description is subject to change Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason You may also review the Avaya Global Privacy Policy accessible at https www avaya com en privacy policy and applicable Privacy Statement relevant to this job posting accessible at https www avaya com en documents info-applicants pdf

📌 Technical Consultant Engineer (Tamil Nadu)
🏢 Avaya
📍 Tamil Nadu