Job Overview As a Front Office Assistant you will be the face of the hotel welcoming guests with warmth and professionalism You ll support daily front desk operations assist with guest inquiries and ensure smooth check-in and check-out experiences Key Responsibilities Guest Services Greet guests and assist with check-in check-out procedures Handle guest inquiries requests and complaints courteously Provide accurate information about hotel services local attractions and transportation Reservation Billing Manage room bookings and cancellations using the hotel s PMS Process payments and maintain billing accuracy Coordinate with housekeeping and other departments for room readiness Administrative Support Maintain front desk records and logs Answer phone calls and route them appropriately Monitor lobby cleanliness and presentation Team Collaboration Work closely with the Front Office Manager and other team members Support concierge and bell desk operations when needed Uphold hotel policies and guest service standards Qualifications Experience Diploma or degree in Hospitality Management or related field preferred 1-2 years of experience in a front office or customer service role Excellent communication and interpersonal skills Familiarity with hotel management software e g Opera IDS or similar Positive attitude attention to detail and a guest-first mindset Contact Person Ms Harini Talent Acquisition Executive Mobile Number (phone hidden) Job Type Full-time Pay 35 000 00 - 60 000 00 per month Perks Health insurance Provident Fund Work Location In person