We are looking for a agile and experienced Customer Relations Executive with prior experience in the automobile industry The ideal candidate will handle customer interactions professionally ensuring excellent service standards and contributing to customer satisfaction and retention Key Responsibilities Greet and assist customers visiting the showroom service centre in a professional and friendly manner Handle inbound and outbound calls for customer queries service reminders and follow-ups Maintain effective coordination between sales service and insurance departments for smooth customer support Address customer complaints and escalate issues when necessary to ensure quick resolution Record all customer interactions accurately in CRM systems Conduct regular follow-ups with customers for feedback and relationship building Assist in organising customer engagement events and promotional activities Educate customers about products services offers and schemes Prepare and maintain customer service reports and feedback summaries Key Skills Competencies Mandatory Minimum 1-2 years of experience as Customer Relations Executive Customer Care in the automobile sector sales or service Excellent communication and interpersonal skills Strong problem-solving and customer handling abilities Professional attitude and appearance Good organisational skills with attention to detail Basic computer knowledge MS Office CRM software Ability to work under pressure and manage multiple tasks Team player with a customer-focused approach Qualifications Experience Graduation in any discipline Experience in the automobile industry is mandatory Languages Mention preferred languages - Malayalam English Hindi etc Salary As per industry standards Working Hours Mention Working Hours Reporting To CRM Manager Sales Manager Service Manager Job Types Full-time Permanent Pay 12 500 00 - 16 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Schedule Day shift Weekend availability Supplemental Pay Performance bonus Yearly bonus Language English Preferred Work Location In person Application Deadline 30 07 2025 Expected Start Date 01 08 2025