About Company HopUp Amritsar is a large amusement and trampoline park located in Jandiala Guru a part of Amritsar offering a variety of activities for all ages including trampoline jumping go-kart racing VR experiences and classic arcade games It features a playground area for children provides food services and is known for being a family-friendly space with amenities such as restrooms in office parking and wheelchair-accessible facilities Job Title - Customer Service Representative Experience - freshers to experienced Role and Responsibilities - Respond promptly and professionally to players inquiries and provide accurate information regarding game features gameplay and technical issues Assist players in troubleshooting and resolving game-related problems including gameplay difficulties account issues and payment inquiries Provide guidance and support to players on game rules strategies and promotions Document and track player interactions and issues using our designated customer support tool Collaborate with other teams including the development and quality assurance teams to escalate and resolve complex player issues Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates Maintain a high level of product knowledge and stay up-to-date with game updates new features and promotions Contribute to developing and improving customer support processes and resources Required Skills and Qualifications - Strong problem-solving skills and the ability to think critically in a fast-paced environment Empathy and patience when dealing with player concerns or frustrations Basic technical knowledge and proficiency in using customer support tools and software Ability to work independently and collaboratively as part of a team Flexibility to work shifts including weekends and holidays is required as a night shift agent Passion for gaming and an understanding of online gaming culture and trends How to apply - Send your resume to career hopupindia com or Contact - (phone hidden) Job Type Full-time Pay 11 000 00 - 12 000 00 per month Benefits Paid time off Provident Fund Work Location In person

📌 Customer Service Representative (Jandiala Guru)
🏢 Funland Entertainment
📍 Jandiala Guru