About Us Fusion is a fast-growing SaaS company revolutionizing the hospitality industry with intelligent solutions for restaurant management POS systems and digital ordering We empower hospitality brands to grow with seamless technology that s reliable scalable and easy to use Role Overview We are looking for a results-driven and client-focused SaaS Growth Support Executive with 1-4 years of experience in sales upselling and technical support ideally in the hospitality tech space This role demands a proactive professional who can handle lead conversion post-sale support and relationship nurturing ensuring an exceptional customer experience throughout the lifecycle Key Responsibilities 1 SaaS Sales Lead Generation Qualify and nurture inbound outbound leads through emails calls and demos Conduct tailored product walkthroughs for potential hospitality clients Own the sales pipeline from initial contact to closing the deal Maintain lead activity and sales data in CRM tools 2 Business Support Upselling Act as the account manager for assigned clients supporting them post-onboarding Identify upselling opportunities based on usage patterns and business needs Introduce clients to new modules feature updates and plan upgrades Ensure high client retention and satisfaction by building long-term relationships 3 Product Tech Support Troubleshoot and resolve product issues related to integrations POS terminals app features or dashboard access Collaborate with tech product teams for deeper-level issue resolution Maintain up-to-date support documentation training content and FAQs Collect customer feedback and insights to inform the product team and roadmap What We re Looking For 1-4 years of experience in SaaS sales customer success or technical support Experience or strong understanding of the hospitality industry restaurants QSRs cafes etc Solid communication and presentation skills with a consultative approach Tech-savvy familiar with CRMs e g Zoho HubSpot ticketing systems and basic SaaS architecture Ability to multitask across departments Sales Support Product and stay organised Problem-solving mindset with empathy for clients and attention to detail Strong communication skills in English fluency in Hindi Urdu Chinese Bengali or other regional international languages is a plus Job Type Full-time Pay 30 000 00 - 40 000 00 per month Schedule Night shift Work Location In person

📌 Saas Growth & Support Specialist (Tamil Nadu)
🏢 Fusion Innovative
📍 Tamil Nadu