Job Title Receptionist Department Front Office Out-patient Department Reports To Admin Manager Location Chennai Branch Job Summary To act as the first point of contact for patients visitors and attendants at the hospital The receptionist ensures smooth patient flow through the OPD enquiry handling appointment scheduling registration and basic billing insurance liaison and presents a welcoming and skilled image of the hospital Key Responsibility Greet patients visitors and attendants in a courteous and professional manner Answer incoming phone calls respond to emails WhatsApp if used and route inquiries appropriately Schedule appointments for doctors consultants diagnostics follow-ups and surgery pre-checks update appointment calendars and remind patients as required Maintain and update patient registration records including personal medical and insurance information Guide patients regarding consultation rooms billing counters diagnostic services and other hospital facilities Liaise with insurance TPA for pre-authorisation checks collect necessary documents from the patient and forward to billing insurance dept Maintain patient records files physical or electronic ensure confidentiality file properly and archive as per hospital policy Maintain waiting-area ambience ensure cleanliness arrangement of chairs signage magazines and ensure that the reception area is tidy and welcoming Coordinate with doctors nursing staff and other departments to ensure smooth patient flow Assist with administrative tasks such as filing data entry report preparation and handling patient feedback Maintain confidentiality of patient and hospital information Work in a shift schedule if the hospital has extended OPD hours and hand over to the next shift receptionist with all necessary information Qualification Bachelor s Degree in Any Specialization Experience 1 Overall 3 years of experience in a front-office reception role in a healthcare setting or similar patient-facing environment 2 Relevant Minimum 1-2 years of experience in a hospital clinic reception or outpatient registration context Freshers are also welcomed 3 Age 22-25 yrs 4 Experience with managing front desk operations such as answering calls scheduling appointments maintaining patient records and handling billing or payments 5 Familiarity with Electronic Medical Record systems and hospital management software 6 Experience in handling patient inquiries empathetically and professionally especially in hospital environments Soft Skills 1 Effective Communication 2 Customer Service Orientation Polite empathetic and patient engagement 3 Multitasking 4 Organizational Skills Keeping appointment logs patient records and administrative tasks orderly and accessible 5 Attention to Detail in data entry billing information and handling patient documentation 6 Problem-Solving 7 Adaptability 8 Professionalism 9 Honesty in work is mandatory Technical Skills 1 Appointment Scheduling 2 Basic Medical Terminology 3 Computer Proficiency 4 Telephone Etiquette 5 Billing and Payment Processing 6 Record Management 7 Front Desk Operations Job Types Full-time Permanent Fresher Pay 15 000 00 - 18 000 00 per month Benefits Provident Fund Work Location In person

📌 Hospital Receptionist (Tamil Nadu)
🏢 AMRIT MEDICAL CENTRE
📍 Tamil Nadu