Job descriptionCompany and benefits Job IDASSOC016234 Employment TypeRegular Work Styleon-site LocationPune City India RoleAssoc Mgr Payroll Services Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real perks you can count on and a team that succeeds together Because at UKG your work matters and so do you Primary Essential Duties and Key Responsibilities Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly Should be effectively able to manage a team of 7 -10 members The ability to coach mentor or guide the team is required Ensure that all daily production requirements are completed ensuring the SLAs are met Support managers and LT with automation and transformation projects supported by business To Maintain the required level of accuracy at all times Should be able to demonstrate ability to coach mentor guide the team Communicate potential service issue or business issue to LT and draft propose correction and mitigation plan You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively Problem solving time management and priority setting skills Expected to demonstrate UKG core values Generate operational metrics to communicate and manage the performance of the production team Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally Engage in hiring along with the manager Implement quality control measures effectively To submit also assist and encourage team members to submit process innovation ideas as per the assigned goals Qualification Excellent understanding of end-to-end payroll processes Overall 8 - 10 years of work experience of which last 5 years in US or global Payroll HCM Preferred Qualifications Skills Experience of leading a direct team Working knowledge of UltiPro is a plus Must be proficient in Microsoft Office Excel Word and PowerPoint Industry level payroll certification will be a benefit Interpersonal Skills Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team oriented Education Certification License Bachelor s degree in business Accounting Computer Science or a related field or equivalent work experience will be considered FPC or CPP Certification is preferred Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change