Sr Process Associate Location Kochi Infopark Qualification Graduation mandatory Experience Minimum 2 - 3 years of experience in BPO voice process mandatory Salary 23 000 - 33 000 CTC per month Incentives upto 3000 Work Days 5 Days a Week Saturday Sunday Off Shift Night Shift 6 PM - 3 AM We are hiring Senior Voice Process for a reputed BPO located at Infopark Kochi As a Senior Voice Process Executive you will be responsible for handling customer interactions via inbound and outbound voice calls You must ensure excellent customer service by resolving queries providing solutions and adhering to process guidelines Responsibilities Handle inbound and outbound customer calls Deliver exceptional service and ensure high customer satisfaction Accurately document customer interactions in the system Meet individual and team performance targets KPI driven Follow process guidelines and maintain quality standards Collaborate with internal teams to resolve customer concerns Requirements Minimum 2 - 3 years of experience in BPO voice process mandatory Graduation in any discipline mandatory Robust communication and problem-solving skills Willingness to work Night Shift 6 PM - 3 AM Customer-focused and good interpersonal skills

📌 Sr. Process Associate (Kakkanad)
🏢 advenxa
📍 Kakkanad