A Guest Relation Executive in a service company is responsible for ensuring guests have a positive and memorable experience by acting as a primary point of contact addressing their needs and resolving any issues Key duties include welcoming guests assisting with inquiries managing check-in check-out coordinating with other departments and building rapport to foster loyalty Qualifications typically include solid communication problem-solving and interpersonal skills with a background in hospitality or customer service being highly beneficial Core responsibilities Guest interaction Greet guests respond to inquiries and provide information about services and amenities Problem resolution Address guest complaints and concerns promptly escalating to management when necessary Special assistance Attend to VIP guests and assist with tasks like confirming travel arrangements or taking messages Service coordination Work with other departments to ensure a seamless experience for guests Guest satisfaction Proactively anticipate guest needs and implement strategies to enhance satisfaction and loyalty Administrative tasks Prepare welcome folders maintain guest records and log daily information Required skills and qualifications Experience Previous experience in guest relations or a similar customer-facing role preferably in the hospitality industry Skills Excellent communication and interpersonal skills Strong problem-solving and multitasking abilities Professional and customer-oriented attitude Organizational and time-management skills Education A degree in Hospitality Management or a related field is often preferred Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

📌 Guest Relation Executive (Kerala)
🏢 APCO HYUNDAI
📍 Kerala