Posted On 28 Nov 2025 Location Noida UP India Company Iris Software Why Join Us Are you inspired to grow your career at one of India s Top 25 Best Workplaces in IT industry Do you want to do the best work of your life at one of the fastest growing IT services companies Do you aspire to thrive in an award-winning work culture that values your talent and career aspirations It s happening right here at Iris Software About Iris Software At Iris Software our vision is to be our client s most trusted technology partner and the first choice for the industry s top professionals to realize their full potential With over 4 300 associates across India U S A and Canada we help our enterprise clients thrive with technology-enabled transformation across financial services healthcare transportation logistics and professional services Our work covers complex mission-critical applications with the latest technologies such as high-value complex Application Product Engineering Data Analytics Cloud DevOps Data MLOps Quality Engineering and Business Automation Working at Iris Be valued be inspired be your best At Iris Software we invest in and create a culture where colleagues feel valued can explore their potential and have opportunities to grow Our employee value proposition EVP is about Being Your Best - as a professional and person It is about being challenged by work that inspires us being empowered to excel and grow in your career and being part of a culture where talent is valued We re a place where everyone can discover and be their best version We are seeking a dedicated and proactive Support Manager to lead our Maintenance and Support Team and ensure timely resolution of Client issues The ideal candidate will be responsible for managing daily support operations maintaining service quality and acting as the primary point of escalation for all production critical issues and defects Key Responsibilities Support Manager is responsible for Resource Management - Coverage availability capability Oversee support team performance and ticket resolution timelines Manage escalations and ensure customer satisfaction Collaborate with other support dev teams to resolve recurring issues Monitor KPIs and prepare regular support performance reports Act as the primary escalation point Identify document and mitigate Risks Assumptions Issue and Dependencies for the project Drive improvements in support processes and tools Requirements Proven experience in technical application maintenance support projects and production support leadership role Strong understanding of RAID management and issue escalation handling Strong leadership problem-solving and communication skills Familiarity with support tools e g Jira Service Now Ability to work effectively under pressure in a fast-paced environment Good to have - technical knowledge or hands on experience in Java Sprint Boot Net Python Unix Linux systems AWS Mandatory Competencies App Support - App Support - L1 L2 L3 Support BA - Project Management Programming Language - Java - Core Java java 8 Programming Language - Net Full Stack - Javascript Beh - Communication and collaboration Operating System - Operating System - Linux Operating System - Operating System - Unix Middleware - API Middleware - Microservices Data Science and Machine Learning - Data Science and Machine Learning - Python Cloud - AWS - AWS Lambda AWS EventBridge AWS FargatePerks and Perks for Irisians At Iris Software we offer world-class benefits designed to support the financial health and well-being needs of our associates to help achieve harmony between their professional and personal growth From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities we re committed to providing a supportive and rewarding work environment Join us and experience the difference of working at a company that values its employees success and happiness

📌 Support Manager (Uttar Pradesh)
🏢 Important Business
📍 Uttar Pradesh