Troubleshooting and maintenance of all firewalls if has there any issues in policy and access Extensive triage and resolution of Network related Incidents Data Security Actively involved in troubleshooting and resolve the P1 and P2 Incidents in Network landscape Fulfilment of Network Requests like new device installation configurations A senior technical resource within the team who can manage complex networks including datacenters Contributing to day-to-day network issues including managing Critical issues to resolution and adjusting to priority requests to support the Business requirement Conducting Network audit in the current environment to identify the gaps and challenges in the technology team expertise process documentations etc and deploying the service improvement plan Supporting during the technical escalations elevated support for maintaining service level agreements Provide incident response resolution as part of the 24x7 Network Operations Center Providing a positive image of the company through your role being a point of contact with onshore team customer Must proactively help junior team members in resolving issues while being open to share their knowledge To ensure that all is work carried out in accordance with ITIL Incident Management guidelines Should be able to follow the ticketing process according to the change request phases that are defined Add value to your team environment by being enthusiastic and maintaining a Positive attitude To achieve all team and personal performance goals as defined by the company Ensure tickets assigned to the queue are accepted and worked on time Monitor open Change tickets Adhere to ISO9000 and ISO27001 procedures Ensure that your individual training record is kept up to date Ensure that proper technical guidance is provided to the members when required Responsible for handling the Entire Network of a major Client Provide technical leadership within a highly technical team Your future duties and responsibilities Required qualifications to be successful in this role Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop creative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world