Work Schedule Third Shift Nights Environmental Conditions Office Key Responsibilities Serve as a role model by providing outstanding customer service to external customers and internal team members Resolve sophisticated customer requirements handle user problems and process and follow up on all relevant requests within the division s guidelines Liaise with partner functions sales commercial distribution finance to fulfill customer requests or resolve issues promptly Become an expert in Customer Relationship Management systems Adhere to company policies operational regulations and departmental training guidelines Deliver on daily weekly monthly key performance indicator metrics Proactively engage in and drive efficiency and productivity initiatives Display stringent attention to detail and accuracy Act as a single point of contact for technical activities on assignments projects as the need arises by business expectations Continuously improve processes demonstrate attention to operational details and leverage required computer systems to maintain high data accuracy and quality Actively develop and review training materials and give to new joiner training Develop relevant daily customer service reports Assess individual customer requirements and direct activities to appropriate partner departments if needed Act as deputy for the Supervisor Team Leader when required and support the management team with consolidated operational data and service reports Lead and facilitate meetings taking ownership of actions Note Key responsibilities stated in this document are the minimum required but are not limited to these always within the Customer Care area of expertise Experience A minimum of 3-5 years of customer service experience in an SSC multinational office environment Experience with ERP systems is helpful Education Requires a high school diploma A Bachelor s Degree is helpful but not crucial candidates with meaningful experience and knowledge will also be considered Skills Demonstrate high integrity and compliance Display attention to detail and accuracy Good problem-solving skills and ability to multitask under tight deadlines Self-motivated enthusiastic positive attitude and great teammate Strong written and verbal communication skills Good organizational skills and ability to prioritize workload effectively Proficient Microsoft Office user Working Conditions This position requires repetitive typing and regular use of a computer plus multiple displays Most other physical demands are typical of those associated with an office environment Thermo Fisher Scientific Inc is an equal prospect employer We value diversity and are committed to creating an inclusive environment for all employees We believe that by embracing individual differences we can drive innovation and achieve even greater success

📌 Customer Service Representative Ii (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru