Key Responsibilities Provide exceptional technical support through voice and chat troubleshooting and resolving customer issues related to software and hardware Utilize API knowledge to address technical inquiries and challenges Effectively communicate with customers offering solutions in a clear professional and empathetic manner Maintain accurate and up-to-date technical documentation for internal use and customer reference Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement Utilize support tools including Salesforce Jira and Zoom to manage customer interactions and service requests Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions Requirements Minimum 1 year of experience in offshore voice and chat technical support Solid understanding of basic software hardware troubleshooting and API concepts Proficient in using support tools such as Salesforce Jira and Zoom Strong communication and interpersonal skills with a customer-focused approach Excellent analytical and problem-solving skills Strong adaptability and a willingness to learn current technologies Ability to work permanent night shifts Job Type Full-time Experience International voice process 1 year Required Shift availability Night Shift Required Work Location In person

📌 International Voice Process (Madhya Pradesh)
🏢 Webkorps Optimal Solutions
📍 Madhya Pradesh