Role Overview We are looking for a skilled Salesforce Sales Service Cloud professional to design implement and optimize CRM solutions that enhance customer experience streamline sales operations and improve service management The ideal candidate should have hands-on Salesforce configuration and customization experience strong business process understanding and excellent stakeholder engagement skills Key Responsibilities Gather and analyze business requirements for Sales Cloud Leads Opportunities Forecasting Pipeline Management and Service Cloud Case Management Knowledge Base Omni-Channel CTI integrations Configure and customize Salesforce objects workflows process builders validation rules and flows Implement and support features like Lead Assignment Opportunity Management Sales Forecasting Campaign Management Service Console Entitlements SLAs and Knowledge Articles Develop Apex classes triggers Lightning components LWC and Visualforce pages where required Integrate Salesforce with third-party systems REST SOAP APIs middleware tools Work closely with Sales Service and IT teams to ensure smooth CRM adoption Conduct end-user training and create documentation for functional processes Manage data migration cleansing and deduplication Ensure compliance with Salesforce security model Profiles Roles Permission Sets Sharing Rules Participate in Agile ceremonies sprint planning daily stand-ups retrospectives and ensure timely delivery Required Skills Qualifications Bachelor s degree in Computer Science Information Technology or related field 3 years of Salesforce CRM experience with at least 2 years in Sales Service Cloud implementations Strong knowledge of Salesforce standard objects Leads Accounts Contacts Opportunities Cases Knowledge Entitlements Experience with Apex SOQL Lightning Web Components LWC Flows APIs Positive understanding of Omni-Channel CTI integrations and Case Management Experience in Salesforce configurations workflows validation rules and automation Salesforce Certifications preferred Salesforce Administrator ADM 201 Salesforce Sales Cloud Consultant Salesforce Service Cloud Consultant Good to Have Knowledge of CPQ Field Service Lightning or Marketing Cloud Experience with Agile Scrum methodology Exposure to AppExchange apps Soft Skills Strong communication and stakeholder management Analytical mindset with problem-solving ability Ability to work independently and as part of a cross-functional team