Position Guest Relations Executive Department Operations Service Role Overview The Guest Relations Executive GRE will be the first point of contact for guests ensuring a warm welcome and delivering excellent customer service throughout their experience The role involves handling guest queries resolving concerns and creating memorable experiences that reflect the brand s standards Key Responsibilities Greet guests warmly upon arrival and ensure a smooth check-in check-out process Handle guest inquiries requests and complaints promptly and professionally Build and maintain positive relationships with guests to enhance satisfaction and loyalty Coordinate with internal departments housekeeping F B reservations etc to fulfill guest requirements Assist in arranging special requests reservations or services for guests Monitor guest feedback and escalate unresolved issues to the manager Maintain updated knowledge of hotel facilities promotions and services Ensure compliance with company service standards and grooming guidelines Support in organizing guest engagement activities and events when required Skills Competencies Excellent communication and interpersonal skills Solid problem-solving and conflict-resolution abilities Customer-focused with a positive approachable attitude Ability to multitask and remain calm under pressure Proficiency in MS Office and basic hotel management systems PMS Fluency in English knowledge of additional languages is an advantage Qualifications Experience Bachelor s degree diploma in Hospitality Management or related field preferred Experience in hospitality retail customer service industry Job Type Full-time Pay 16 000 00 - 22 000 00 per month Benefits Food provided Application Question s Only Female Candidates can apply Work Location In person

📌 Guest Relations Associate (Maharashtra)
🏢 Impresario Entertainment Hospitality
📍 Maharashtra