We re seeking an experienced Operations Executive to oversee and coordinate the activities of our operations team in Kollam The successful candidate will have a strong understanding of operational procedures and problem-solving Key Responsibilities - Operational Efficiency Develop and implement operational policies and procedures to ensure efficient and effective service delivery - Customer Service Handle customer escalations and resolve issues in a timely and professional manner - Performance Monitoring Monitor team performance identify areas for improvement and implement necessary changes - Strategic Planning Collaborate with management to develop strategic plans and goals for the operations team - Training and Development Train and develop team members to enhance their skills and capabilities - Quality Assurance Ensure compliance with company policies regulatory requirements and industry standards Requirements - Education Bachelor s degree in Business Administration Operations Management or a related field - Experience Minimum 1-2 years of experience in operations management or a related field preferably in a leadership role - Skills - Strong leadership and team management skills - Excellent communication and interpersonal skills - Ability to analyze data and implement improvements - Problem-solving and decision-making skills - Proficient in MS Office and project management software What We Offer - Competitive salary and benefits package - Opportunities for career growth and development - Collaborative and energetic work environment If you re a motivated and experienced operations professional looking for a new challenge please submit your resume and cover letter to simnachalo gmail com Job Type Full-time Pay 18 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location In person