JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Helpdesk Executive Work Dynamics What this job involves Redefining user support Our customer our priority will be your tagline Supporting the helpdesk operations involving tracking of calls request till closure with SLA in coordination with Soft service M E F B team you will lend your expertise in analyzing data feedback Coordinate with stakeholders for events management tracking daily weekly monthly reports that present trends and identifying areas for improvement You ll also keep an eye out for fresh innovative ideas enhance connection with client associates and extend insights to the FM Operations team That said you ll come up with new ways to work with technology upgrades in the applications and share these with the tech team for implementation Being a core part of operations Innovation is one of the secrets to your success as a Helpdesk Executive In this role you ll support our Facility Manager through your vast knowledge of data trends and critical information Likewise you ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool Not only that you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team On top of these you ll take part in the CIWG competition to present your ideas You will also support the FM helpdesk in the recent facilities including the creation of the location in the tool and likewise train the respective stakeholders You ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team Using your superb Microsoft office skills you will also craft helpdesk-related PPT slides for MMR QBR Sound like you To apply you need to be Well-versed in the field Are you a graduate of any specialisation with two to three years experience or more in customer services or data management How about a solid background in continuous improvement initiatives client engagement and report preparation If yes we d love to chat with you A relationship builder Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands Does your PC literacy come with exceptional Microsoft skills To couple these with you should also be a great example of being a team player who can drive and follow through with improvement initiatives and a team asset who can work effectively as part of a team What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together