About Us Diligent is the AI leader in governance risk and compliance GRC SaaS solutions helping more than 1 million users and 700 000 board members to clarify risk and elevate governance The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster At Diligent we re building the future with people who think boldly and move fast Whether you re designing systems that leverage large language models or part of a team reimaging workflows with AI you ll help us unlock entirely new ways of working and thinking Curiosity is in our DNA we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge but as an opportunity The future belongs to those who keep learning and we are building it together At Diligent you re not just building the future - you re an agent of positive change joining a global community on a mission to make an impact Learn more at diligent com or follow us on LinkedIn and Facebook Position Overview As an Onboarding Specialist II you will work as part of the global Customer Success Team with the expectation to deliver outstanding experiences during the client s onboarding journey You will collaborate cross functionally with Customer Success Marketing Sales and Product and own the critical early phase of the client lifecycle You will oversee the client s technical enablement and deliver initial training to ensure early product adoption You will be responsible for understanding each client s business requirements and tailoring their onboarding and training with the goal of helping them realize the quickest time-to-value and a strong return on their investment This is a fantastic chance to develop your career in rewarding and meaningful ways as you interface directly with Directors Executives Administrators Corporate Legal Counsel and IT teams at top global companies nonprofits and government agencies Shift Timing 2 30 AM - 11 AM IST Key Responsibilities Manage the Client Onboarding Experience Serve as primary contact develop tailored onboarding plans coordinate cross-functional teams monitor progress and address challenges Provide Initial Product Training Provide product instruction during the initial stage of the client s onboarding process in coordination with the account s Customer Success Manager Drive Early Product Adoption Assess client requirements customize onboarding training sessions provide insights and iterate strategies based on feedback Manage Product Setup and Configuration Guide clients through the initial setup process including configuring accounts and software settings to align with their requirements Understand and Document Client Milestones Fully understand client objectives document milestones and collaborate with Customer Success Managers and Training Specialists to help ensure seamless client journey progression Provide Subject Matter Expertise and Deliver Best Practices Act as a subject matter expert for best-practice produce usage during client onboarding aligning common governance-related tasks with product capabilities to help drive full value realisation Provide Ongoing Client Support During Onboarding Address questions concerns and technical issues via email and phone troubleshoot problems and escalate complex issues Provide Team Mentorship Share expertise and mentor colleagues as needed to help build a highly supportive team-oriented culture Seek Monitor and Escalate Feedback Monitor client survey feedback to assess the effectiveness of the onboarding experience leverage the feedback to continuously improve the experience and relay client product suggestions to help the company continue to enhance its product offerings Required Experience Skills 3- 5 years of client onboarding or implementation experience or equivalent Bachelor s degree or equivalent experience in a relevant discipline preferred Proficiency in presenting to and collaborating with senior-level client executives including C-Level and Directors Experience in strategic planning goal setting and performance measurement frameworks Resilience in adapting to change and ability to thrive in a fast-paced environment with tight deadlines and complex challenges Proven dedication to project ownership collaboration and follow-through Strong focus on the client experience with a commitment to delivering exceptional client satisfaction Excellent personal organizational skills to ensure client commitments are consistently met Self-motivated with the ability to function in core responsibilities with minimal guidance while setting priorities among competing objectives Strong English language proficiency with outstanding written communication and verbal communication skills Desired Experience Skills Experience with corporate governance corporate legal teams or entity management as a plus What Diligent Offers You Creativity is ingrained in our culture We are innovative collaborators by nature We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programs to name a few We have teams all over the world We may be headquartered in New York City but we have office hubs in Washington D C Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney Diversity is important to us Growing maintaining and promoting a diverse team is a top priority for us We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding Diligent created the modern governance movement Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability - to lead with purpose Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place Headquartered in New York Diligent has offices in Washington D C London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney To foster strong collaboration and connection this role will follow a hybrid work model If you are within a commuting distance to one of our Diligent office locations you will be expected to work onsite at least 50 of the time We believe that in-person engagement helps drive innovation teamwork and a strong sense of community We are a drug free workplace Diligent is proud to be an equal opportunity employer We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender including sex stereotyping and gender identity or expression medical condition including but not limited to cancer related or HIV AIDS related genetic information or sexual orientation in accordance with applicable federal state and local laws We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also Diligent s EEO Policy and Know Your Rights We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability you may contact us at recruitment diligent com To all recruitment agencies Diligent does not accept unsolicited agency resumes Please do not forward resumes to our jobs alias Diligent employees or any other organization location Diligent is not responsible for any fees related to unsolicited resumes

📌 Onboarding Specialist Ii (Karnataka)
🏢 Diligent
📍 Karnataka