We specialize in connecting top-tier talent with companies looking for skilled motivated and passionate professionals Our approach is tailored to both meet the needs of businesses and support candidates in finding roles where they can thrive The Role The role typically involves handling both inbound and outbound customer interactions In this role you would be responsible for managing customer queries through various channels like phone email live chat or social media and also proactively reaching out to customers for follow-up or to offer assistance Key responsibilities Inbound Customer Support Answering calls and messages Respond to customer inquiries troubleshoot issues and provide accurate information about products or services Problem-solving Resolve customer concerns offer solutions and ensure customer satisfaction Order Management Process orders returns exchanges and refunds where necessary Technical Assistance Assist customers with technical issues related to products or services Outbound Customer Service Follow-up Calls Reach out to customers to ensure they are satisfied with the service or product gather feedback and address any lingering issues Customer Retention Proactively offer solutions or promotions to retain customers or address potential churn Service Updates Notify customers about updates new products or changes in policies Survey or Feedback Collection Conduct customer satisfaction surveys to gather feedback on services and improve processes Multitasking and Time Management You ll be expected to handle both incoming and outgoing interactions efficiently prioritizing tasks as needed Managing multiple channels At times you may need to balance phone calls live chats and email responses simultaneously Quality Assurance and Reporting Maintaining high-quality service by adhering to company standards Documenting customer interactions updating CRM Customer Relationship Management systems and tracking key performance indicators KPIs like response time resolution time and customer satisfaction Skills Required Strong Communication Clear effective verbal and written communication is essential Empathy Understanding and addressing customer concerns with a positive attitude Problem-solving Ability to think critically and resolve issues on the spot Time Management Handling multiple tasks at once while staying organized Tech Savvy Familiarity with customer service software CRM systems and multi-channel support tools Qualification Experience o Bachelor s Degree or Graduate Degree or Under Graduate Both Freshers and a minimum of 6 months of Experience in Customer Service Role Job Type Full time Pay 20 000 00 - 35 000 00 per month Language English Preferred Location Jaipur Rajasthan Preferred Shift availability Day Shift Preferred Night Shift Preferred Overnight Shift Preferred Work Location In person

📌 Customer Support Executive (Rajasthan)
🏢 BMT Events and Happening Solutions
📍 Rajasthan