The Service Coordinator will be responsible for coordinating and scheduling service activities ensuring smooth communication between customers service engineers and internal teams This role requires solid organizational skills attention to detail and the ability to manage multiple tasks while delivering excellent customer service Key Responsibilities Coordinate and schedule service requests maintenance and repair activities Act as the first point of contact for clients regarding service requirements queries and complaints Assign service calls to field engineers technicians and ensure timely completion Maintain and update service logs reports and customer records in the system Follow up with customers for feedback and ensure customer satisfaction Track inventory spare parts required for service jobs and coordinate with the stores procurement team Support the service team with documentation quotations and billing processes Escalate unresolved issues to the Service Manager or higher authority Monitor service KPIs turnaround time response time customer satisfaction scores etc Key Competencies Strong coordination and multitasking ability Professional and proactive communication Attention to detail and accuracy in documentation Team player with a service-oriented approach Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Service Coordinator (Karnataka)
🏢 Ideas Ahead AV Solutions
📍 Karnataka